Information about the Economic Relief Plan

We are aware of the situation we are experiencing as a country and have adjusted our Economic Relief Plan to provide you with an automatic moratorium on payments in April, May, and June. Learn here about the details and who might be eligible.

Economic Relief Plan

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To help you cope with the economic impact of the spread of the coronavirus (COVID-19), we have designed an Economic Relief Plan with automatic moratoriums for clients who have their accounts up to date or who have no more than two late payments (89 days) as of March 16, 2020.

Eligible products

  • Auto loans and leases
  • Personal loans
  • Credit cards
  • Individual lines of credit
  • Money Express – Small personal loans

In the case of Credit Cards and Individual Lines of Credit, to qualify you must have the account up to date on this date as of March 16, 2020.

If you are registered with the Direct Debit service and want to accept the moratorium, you must call us at 787-725-2511 and request a temporary suspension. If the direct debit is scheduled with another financial institution, you should contact them directly.

 

Mortgage Clients

The help available will depend on your type of loan, number of months overdue and your particular situation as a result of the emergency. To receive more information about the available alternatives, you must contact us. 

If you do not want to apply for the moratorium for Consumer Products or Mortgages, or if during this period your financial condition improves and you are willing and able to continue making your payments, you can continue making them as usual. 

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How to get in touch with us
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Call us at 787-725-2511 Monday through Sunday, from 6:00 a.m. to 9:00 p.m.

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Write us a private message through our Facebook page with your full name and phone number. 

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Send us an email to apoyoalcliente@1firstbank.com with your full name and phone number.

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We know that in these uncertain times you have many questions and we want to help you. Read our frequently asked questions about the moratorium.

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FirstBank Para Servirte
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Normando Valentín y Javier Hernández, primer vicepresidente y gerente de administración de hipotecas de FirstBank, contestan tus preguntas más frecuentes acerca de la moratoria. 

 

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Follow us on Facebook to stay up to date with our operations and tips for staying at home.

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