To help you cope with the economic impact of the spread of the coronavirus (COVID-19), we have designed an Economic Relief Plan with automatic moratoriums for clients who have their accounts up to date or who have no more than two late payments (89 days) as of March 16, 2020.
- Auto loans and leases
- Personal loans
- Credit cards
- Individual lines of credit
- Money Express – Small personal loans
In the case of Credit Cards and Individual Lines of Credit, to qualify you must have the account up to date on this date as of March 16, 2020.
If you are registered with the Direct Debit service and want to accept the moratorium, you must call us at 787-725-2511 and request a temporary suspension. If the direct debit is scheduled with another financial institution, you should contact them directly.
The help available will depend on your type of loan, number of months overdue and your particular situation as a result of the emergency. To receive more information about the available alternatives, you must contact us.
If you do not want to apply for the moratorium for Consumer Products or Mortgages, or if during this period your financial condition improves and you are willing and able to continue making your payments, you can continue making them as usual.
We know that in these uncertain times you have many questions and we want to help you. Read our frequently asked questions about the moratorium.
Normando Valentín y Javier Hernández, primer vicepresidente y gerente de administración de hipotecas de FirstBank, contestan tus preguntas más frecuentes acerca de la moratoria.